on the job

Support

Every Flex account comes with email support from a real person. When you'd rather have something done for you — or done faster — buy a support block.

Included with every account

Email support

Write to support@flexonthejob.com. A person replies — usually the same business day, always within one.

The guides

The Getting Started walkthrough and the User Manual are searchable and kept current with every release.

Bug fixes

If Flex does something wrong, tell us. Fixes ship to the web app continuously and to the desktop app on its next update — no charge, ever.

Support blocks

4-hour support block

Hands-on help from someone who knows Flex and knows the trades. Use it however you like:

  • Setup done for you — company, tax, users, labor rates, payment terms.
  • Imports — your customer list, price book and stock from a spreadsheet or your old system.
  • Training — a screen-share for you and your office; a shorter one for the crew and the phone app.
  • Office hours — book time whenever a question comes up. Unused hours never expire.
$520per 4-hour block · one-time · no subscription change
Buy a support block

How buying works

  1. Email us with the button above (it fills in the subject for you) — tell us roughly what you want done and when you're available.
  2. We confirm and invoice the block by email within one business day. Pay by card or ACH; nothing changes on your Flex subscription.
  3. We book the time — one session or several. Setup and imports usually happen while you watch, so you learn the system as it's built.
  4. Hours are tracked to the quarter-hour. Whatever's left stays on your account for the next question, whenever that is.

Not sure you need a block? Most companies get set up on their own with the Getting Started guide in about fifteen minutes. A block earns its keep when you have a big customer list or price book to bring over, several people to train, or simply no spare afternoon.

Something broken?

Don't buy a block for that. Email support@flexonthejob.com with what you were doing, what you expected and what happened — a screenshot helps — and we'll sort it out.