on the jobTerms of Service
Last updated: September 13, 2026
These terms are the agreement between Flex Services, LLC, a South Carolina limited liability company ("Flex", "we", "us"), and the business that opens a Flex on the Job account ("you", the "customer"). By creating an account, clicking "I agree", or using the service, you accept them on behalf of your company and confirm you're allowed to do that. If you don't agree, don't use Flex.
1. The service
Flex on the Job is inventory, job, purchasing and invoicing software for field-service businesses, delivered as a web app, a sync service, and Windows and Android apps. We may improve, add or retire features over time; if we retire something material we'll give at least 30 days' notice.
2. Accounts, users and seats
- You're responsible for everyone you invite, for keeping credentials confidential, and for what happens under your account. Tell us promptly at support@flexonthejob.com if you suspect unauthorized access.
- A seat is an active user. One person using both a phone and a PC is one seat. Deactivating a user frees the seat.
- The base plan includes 3 seats; additional active users are billed as extra seats at the rate on the pricing page. Seats are counted once a day and your next invoice reflects the count.
- You must be at least 18 and using Flex for business purposes.
3. Free trial
New organizations get a 30-day free trial with full functionality and no payment method required. When the trial ends, the account becomes read-only until a subscription starts. Nothing is deleted at the end of a trial; you can subscribe later and pick up where you left off. One trial per business.
4. Fees and billing
- Prices are in U.S. dollars and are listed at flexonthejob.com/pricing. Taxes, if any apply, are added on top.
- Monthly plans bill in advance each month and renew automatically until you cancel.
- Prepaid terms (3 or 12 months) bill the full term in advance, include the onboarding credit shown on the pricing page, and renew automatically for the same term unless you cancel before the renewal date. We'll email a reminder before a prepaid term renews.
- Extra seats and add-ons (such as Scheduling) are billed with your plan at the rates shown on the pricing page, prorated where applicable.
- Payments are processed by Stripe. By subscribing you authorize us to charge your payment method for recurring fees.
- We may change prices with at least 30 days' email notice to your account administrator. Changes take effect at your next renewal; prepaid terms are locked until they renew.
5. Cancellation and refunds
- You can cancel any time from the Billing page in the app. Cancellation takes effect at the end of the current paid period; you keep full access until then.
- Monthly plans: no refunds for the current month.
- Prepaid 3- and 12-month terms: if you cancel within 14 days of the first charge for that term, email us and we'll refund it in full (the onboarding credit is cancelled with it). After 14 days, prepaid terms are non-refundable; renewals of prepaid terms are non-refundable once charged, so please cancel before the renewal date if you don't want another term.
- If we terminate your account for a reason other than your breach of these terms, we'll refund any prepaid amount for the unused portion.
6. Non-payment
If a payment fails, we'll retry it and email you. You'll have a 14-day grace period with full access. If it's still unpaid after that, the account is suspended and becomes read-only — you can still sign in, look at and export your data, and update your payment method, but you can't add or change records or sync from devices. Paying the outstanding balance reinstates the account immediately. Accounts suspended for more than 90 days may be closed and the data deleted under section 8.
7. Your data
- You own it. Everything you and your users put into Flex — jobs, customers, inventory, invoices, photos — is yours. You give us only the license we need to store, process, back up and display it in order to run the service for you.
- You're responsible for having the right to enter the data you enter (for example, your customers' contact details) and for how you use it.
- You can export your data at any time from within the app.
- We handle personal data as described in our Privacy Policy, which is part of these terms.
- We may use aggregated, de-identified usage statistics (e.g. "how many customers use barcode scanning") to improve the product. This never identifies you or your customers.
8. Ending the agreement
- By you: cancel as described in section 5, or ask us to close the account entirely.
- By us: we may suspend or terminate your account on notice if you materially breach these terms (including non-payment past the grace period, or use that harms other customers or the service) and don't fix it within 14 days of our notice — or immediately for illegal use, abuse, or security threats.
- After closure, your data is available for export for 30 days, then deleted or anonymized within 90 days, except for records we must keep by law and backups that age out on their own schedule.
9. Acceptable use
Don't use Flex to break the law, to store data you're not allowed to hold, to attack or overload the service, to reverse-engineer or resell it, or to scan barcodes and photos you have no right to. Don't share a single seat among multiple people to avoid seat fees. We can suspend accounts that put other customers or the service at risk.
10. Apps and software
We grant you a non-exclusive, non-transferable license to install and use the Windows and Android apps on your company's devices for use with your Flex account, for as long as your account is in good standing. The software is licensed, not sold; we keep all rights not expressly granted. Third-party components are covered by their own licenses.
11. Third-party services
Payments run through Stripe and are subject to Stripe's terms. If you connect or export to QuickBooks or any other third-party service, your use of that service is governed by its provider and we're not responsible for it. We're also not responsible for your internet connection, devices, or scanners.
12. Availability and support
We aim to keep Flex available around the clock and back up your data daily, but we don't guarantee uninterrupted service. We may take the service down briefly for maintenance and will try to do so outside U.S. business hours. Support is by email at support@flexonthejob.com during U.S. business hours; we respond as fast as we can and generally within one business day.
13. Disclaimer
Flex is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the service will be error-free, that inventory counts or invoice totals will always be correct, or that it will meet every requirement of your business. You're responsible for checking invoices, tax and financial figures before relying on them.
14. Limitation of liability
To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunity, however caused. Our total liability for anything arising out of these terms or the service is limited to the fees you paid us in the 12 months before the claim. These limits don't apply to your payment obligations, either party's indemnity obligations, or anything that can't legally be limited.
15. Indemnity
You'll defend and indemnify us against third-party claims arising from your data, your use of the service in breach of these terms, or your violation of law. We'll defend and indemnify you against third-party claims that the service, as provided by us, infringes a U.S. patent, copyright or trademark — provided you tell us promptly and let us control the defense.
16. Governing law and disputes
These terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in South Carolina, and both parties consent to that jurisdiction. Before filing anything, each side agrees to email the other and make a good-faith attempt to resolve the issue within 30 days.
17. Changes to these terms
We may update these terms. For material changes we'll email account administrators at least 30 days before they take effect and post the new date at the top of this page. Continuing to use Flex after that date means you accept the new terms; if you don't, cancel before they take effect and section 5 applies.
18. Everything else
These terms plus the Privacy Policy and the pricing page are the whole agreement between us and replace any earlier discussions. If a court finds part of them unenforceable, the rest still stands. Neither party is liable for delays caused by events outside its reasonable control. You may not assign this agreement without our consent, except to a successor of your whole business; we may assign it to an affiliate or successor. Notices to us go to support@flexonthejob.com; notices to you go to your account administrator's email.
19. Contact
Flex Services, LLC · South Carolina, USA
support@flexonthejob.com